Frequently asked questions
Your questions.
Clear answers.
Before we get started, get to know how we work. From your first photo to your next post, find the answers here.
Getting started
Your first steps and how we work together.
How do I get started with Nefes Ajans?
We start by getting to know your business and social media goals. You share your business details, account and the images you want us to use. We agree on the scope and prepare a content plan. You can review content and follow approvals and revisions in your business panel.
Which businesses do you work with?
We work with restaurants and food businesses, cafés and coffee brands, hotels and accommodation providers, and beauty and personal care businesses. Examples, content and planning are tailored to your sector. If you have several locations or a different business model, we can discuss the scope together.
Can I try the service before choosing a plan?
Yes. Start from the free trial section on our home page to see our approach through your own business. Requesting a sample does not, by itself, authorise publishing to your account or start a paid subscription.
What do you need from me?
Start with your business details, logo, photos or videos you are authorised to use, and any existing social account. Keep menu, service, price and campaign information up to date. We identify any missing materials together at the start.
When will my first content be ready?
The schedule depends on the agreed scope, available images and complete business information. We clarify delivery and approval steps at the start. You can follow production and review completed work in your panel.
How can I contact the team?
Use the contact area in your business panel or email info@nefesajans.com. To discuss the service before getting started, call a Nefes Ajans adviser on +90 532 221 00 46.
Content & Nefes Ai
From your photos to content for your brand.
What does Nefes Ai do, and where does the team come in?
Nefes Ai supports image, video and copy production, planning and analysis. Our team evaluates the brand voice and creative direction, reviews the work and manages the process. Your role is to explain your business, share materials and provide the required approvals.
Will you use photos of my own business?
We build on photos and videos of your business that you are authorised to use. The aim is to represent your products, space and brand accurately. If you want a specific source image used, include it in your request.
Are photos taken on my phone suitable?
Clear, well-lit phone photos that show the product or space are a good starting point. Very dark, blurry or low-resolution images limit what we can achieve. We may ask for another photo or a different angle.
Can you follow my logo, colours and brand voice?
Share your logo, brand colours and preferred tone at the start. A brand guide and examples you like are also useful. These materials guide the content plan and designs. Please point out any details that must remain unchanged.
What if I have a campaign or a specific content idea?
Use Special Work Request in your business panel to specify Post/Reels, describe your request and suggest a date. That form does not itself accept photo or video attachments; share authorised images through the existing photo-upload step or separately with the team. The request is recorded for review and does not automatically trigger production or publishing.
Do Reels include music and motion?
Editing, motion and music can be used to suit the creative idea. Music choices depend on usage rights and the intended platform. A particular song may not be suitable for every platform or advertisement, so share any preferences at the start.
Approval & revisions
Stay in control before anything goes live.
Can I review content before it is published?
Yes. Review prepared content in your panel, request changes and approve it. Publishing follows the account permissions you grant and the approval process we agree on. A free sample request does not grant permission to publish to your social account.
Can I request a revision if I do not like a piece of content?
Submit a revision request for the relevant piece of work. Be specific about the image, wording or detail you want changed. Revision scope and timing follow the terms of your selected plan or sample work.
Are sample revisions and subscription revisions the same?
A sample has a limited scope so you can get to know the service. Content and revisions during a subscription follow your selected plan. The allowances shown for a sample are not a limit for your entire subscription. You can discuss additional requests with the team.
What if a detail about my product or space is incorrect?
Flag the detail in your revision notes before approving the content. We check menu, product, service, price and campaign information with you. If an image misrepresents your business, let the team know so it can be corrected.
Where can I access my prepared content?
Review completed content in your business panel and use the available download options to access your files. Check which version has been approved. If you need another file format or intend to use the content elsewhere, let the team know.
What happens if my approval or materials are late?
Missing images, outdated information or pending approval can affect delivery and publishing dates. We review the schedule once the required information is complete. If a campaign has an important deadline, tell us at the start of the request.
Accounts & publishing
Connections, schedules and conversations.
Which social media channels do you work with?
Our catalogue includes Instagram and Google Business Profile, with Facebook, TikTok, YouTube, LinkedIn, Pinterest and Threads listed as optional additional channels. Account-connection infrastructure exists, but automatic publishing across all networks has not been equally validated. Instagram has an approved-plan publishing engine. Each other channel's permissions and delivery scope must be confirmed before activation.
Do I need to share my social media password?
We do not ask you to send your password by message or email. Your account remains yours, and we work through the required connections and permissions. During setup, we check whether the account needs a supported type or particular permissions.
Can we start if I do not have a social account yet?
We can discuss your business and plan the content preparation first. Publishing requires a business-owned account that can be connected with the necessary permissions. Mention any new-account or account-setup needs during the initial conversation.
When will my content be published?
Weekly planning reflects your package and business priorities. With the necessary Instagram connection and permission, approved content may be scheduled for publishing. If usable audience timing data is unavailable, times are suggestions. Identical automated publishing on every other network is not guaranteed. Tell us about time-sensitive events early.
Do you also manage messages and comments?
Support for social messages and comments must be scoped against each platform's permissions and your agreed service. A unified inbox across all networks, automatic DMs in response to “MENU” comments and automated Story replies are not currently standard delivered features. You can contact the team through the business panel's support area; no 24/7 live or automatic response guarantee is made.
Can I still post on my own account?
Your account belongs to you, and you can still post. Let the team know about important posts or unplanned campaigns so the calendar avoids overlapping or conflicting content.
Plans & payment
Know the scope and terms from the start.
How do plans differ, and how much content is included?
Do additional social channels cost extra?
Instagram and Google Business Profile are included in the catalogue price. Additional channels are listed at TRY 1,499/month plus VAT each. Choosing an add-on does not itself guarantee automatic publishing or message management on that platform; connection, permissions and deliverables must be confirmed before activation/payment.
Do the displayed prices include VAT?
Plan cards show prices excluding VAT, labelled “+ KDV” or “+ VAT”. Your selected plan, extra channels and any separate services affect the total. Check the service scope and total price including taxes before payment.
How can I stop the service or cancel renewal?
Email info@nefesajans.com with your business name, account contact address and request. Period, renewal and closure terms follow your accepted order and agreement. See the cancellation, renewal and refund policy for details.
How are refund requests reviewed?
Refund requests are assessed against payment status, the stage of service, delivered work and the accepted terms. Contact the team with your business details. The cancellation, renewal and refund policy explains the process.
Advertising & results
Budgets, measurement and progress.
Is advertising included in the social media plan?
Advertising management and media spend are considered separately. Choosing a social content plan does not automatically start ad spending. We agree on the objective, channels, creative needs and budget. Explore advertising management.
Who receives my advertising budget?
For Instagram and Facebook ads, you pay Meta directly through your own advertising account. Nefes Ajans charges separately for management; the current calculation is on the advertising page. Your account remains yours, and you approve the budget limit.
Do you guarantee followers, sales or bookings?
We do not guarantee a specific increase in followers, sales, bookings or revenue. We work towards improvement through consistent content, appropriate advertising and measurable data. Your offer, location, budget, competition and response to enquiries also affect results.
Where can I follow the results?
Your business panel can display genuinely available measurements from connected accounts with the necessary permissions. Reach, engagement, views and Google performance depend on the platform and provider access. Missing data is marked as unavailable. We do not guarantee uninterrupted 24/7 refreshes or invent unsupported measurements.
How soon will I see results?
Every business starts from a different point, so we do not promise the same timeline or percentage to everyone. Consistent publishing builds a clearer picture of what attracts interest. Progress is better assessed across periods and goals than from a single post.
Can you work with several locations or brands?
Yes, we can discuss your needs. Each brand or location may have different accounts, materials, campaigns and content requirements. We clarify the number of businesses and channels before preparing the scope and proposal.
Sales partnership
Commissions, applications and responsibilities. Turkish partner page ↗
What does the sales partner do, and what does NEFES handle?
The sales partner meets businesses, understands their needs and introduces the suitable service. NEFES centrally manages briefs, creative production, quality checks, proposals, delivery and collection. Approval and responsibilities are defined by contract.
Is there an entry fee or an office requirement?
The pilot sales partnership model does not envisage an entry fee or mandatory office. Applying does not grant partner status; final terms are agreed through review and contract.
How are first-sale and renewal commissions calculated?
The indicative model is 20% of the first collected eligible service fee and 10% of later collected eligible service periods. VAT, refunds, discounts and non-commissionable items are excluded. Actual entitlement and payout depend on the partnership agreement.
How long can renewal commissions continue?
The model has no automatic six- or twelve-month calendar cut-off. Eligible paid renewals may generate entitlement under the agreement. This is not a guarantee of sales, renewals or earnings.
Do I earn commission on a customer’s advertising budget?
No. Media spend paid to platforms such as Meta is not commissionable. Only eligible service fees actually collected by NEFES and defined in the agreement are counted.
Can I request a creative sample for a prospective business?
Yes. You may submit a prospect’s authorised images and brief to the central team. Samples depend on approval, capacity and permissions; they are not automatically free or unlimited.
How are lead attribution and partner CRM access managed?
Applications are reviewed. Approved partners’ CRM access, lead attribution, proposal rights and allocation rules are defined by contract. Applying or naming a prospect alone does not create commission entitlement.
When do commissions become payable?
Entitlement is tied to verified collection and the agreement’s attribution and refund rules. Settlement dates, payout timing and tax documents are set by the signed agreement; no fixed payout date is promised here.
Are the income calculator results guaranteed?
No. The calculator at /bayi/ uses hypothetical new clients, attrition, expenses and collections. VAT, tax, refunds and payment timing may alter the outcome. It is not actual partner earnings or investment return.
Is prior sales or network marketing experience required?
It is not presented as a mandatory prerequisite. Applicants able to build trusted business relationships and invest time in direct sales may apply. Each application is reviewed individually.
What happens to commissions if the partnership ends?
Treatment of accrued and future commissions after termination is governed by the signed agreement. Unlimited unconditional income is not promised, and applying alone creates no entitlement.
Investor questions
Forecast assumptions and verifiable data. Turkish investor deck ↗
How much growth capital is NEFES seeking?
The October 2026 preliminary investor presentation sets out a TRY 4,000,000 growth-capital objective. This is a planning proposal, not secured funding or a binding valuation/term sheet.
How is the proposed capital allocated?
The provisional plan is 40% call centre and inside sales, 35% field sales, 15% demand generation and 10% initial customer operations. Hiring costs and pilot results may change these allocations.
Are the 3-, 6- and 12-month figures actual sales?
No. The 30-, 100- and 300-business figures and the associated gross revenue are hypothetical targets, not verified customers, cash collection, net profit or investment returns. Actuals require separate source records.
Are CRM prospects the same as paying customers?
No. Researched businesses and contact records are prospects, not proof of intent, permission to market or payment. Verified subscriptions, collections and retention are separate metrics.
Which product features and integrations are live?
Content production, quality checks, weekly planning, approvals and CRM infrastructure exist. Instagram publishing has a consent-dependent scheduling engine but needs end-to-end customer pilot validation. Cross-network publishing, a unified social inbox and automatic comment replies are not presented as generally available.
Does OpenAI Startup Community membership mean endorsement or investment?
No. Community acceptance does not imply OpenAI funding, certification, product endorsement, sponsorship or a commercial partnership.
Are projected growth and profitability guaranteed?
No. Acquisition, collections, churn, production costs and runway are modelled assumptions. Net profitability and investment returns are not independently verified; the presentation is not a guarantee or commitment.
How can investors request details and a meeting?
Review the preliminary deck at /sunum/ and email info@nefesajans.com to request a meeting and verifiable updated information. Any terms become definitive only upon negotiation and agreement.
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