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This text contains explanations on the usage and legal processes of the NEFES Ajansı service. In each section, data, authority and party responsibilities are assessed within their own scope.
How to submit a cancellation request?
For cancellation or renewal-stop requests for a business subscription, the account's authorized representative can submit them in writing to info@nefesajans.com the address shown. The business name, the contact address used for the account, and the requested action must be stated; an image of an identity document is not requested as an e-mail attachment.
If an active subscription cancellation button is offered in the panel, the same action can also be taken from that area. Identity and representation verification for the order can be carried out securely.
B2B commercial agreements
NEFES's primary target is businesses that receive services for their own commercial or professional activities. In these relationships, the payment period stated in the contract, the notice condition for termination, the status of the work prepared or delivered, and the fault of the parties are important in the refund assessment.
The renewal date, minimum period, prepayment, or refund of remaining days must be clearly stated in the order summary and the accepted B2B service agreement. This policy does not, after the fact and unilaterally, create any new fee or penalty for the parties.
Refund and objection review
A refund request is assessed taking into account whether the payment was actually made, when the service started and which deliverables were provided, whether there is a service fault, and whether statutory rights exist. An approved refund is made by the appropriate method required by the payment institution and applicable legislation.
Legal rights concerning defective performance, non-delivery or incorrect collection arising from our own fault are not deemed waived by the contract.
Buyers with consumer status
In the exceptional cases where the service is sold to a real consumer for a non-professional or non-commercial purpose, the pre-information, withdrawal and refund provisions of the applicable consumer legislation shall apply. A B2B contract does not waive these mandatory rights.
Statutory exceptions, such as commencement of performance of the service with the consumer's consent within the withdrawal period, may only be evaluated once the specific conditions and required disclosures have been fulfilled; an automatic 'no right of withdrawal' provision does not apply.
Account and data closure
Cancelling a subscription is distinct from removing social account authorization, deleting data, the statutory invoice retention obligation, and the fate of ongoing content deliveries. These are addressed together with the contract closure plan and the Data Deletion guide.
Support address: info@nefesajans.com.
For your questions or personal data requests info@nefesajans.com.
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