B2B Agency Service and Subscription Agreement

Parties and formation of the contract

The service provider is TRADE YAZILIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ ("NEFES"); company details are listed under Legal Documents > Company Information. The customer is a business that receives the service for commercial or professional purposes, whose title and authorized representative are clearly stated in the order/approval record.

This page is a public sample contract. A contract for a specific customer is formed through the customer's identity, order summary, package scope, fees, payment, and explicit acceptance of the contract terms. Visiting this page alone does not create a paid service relationship.

Scope and limits of the service

NEFES may provide, on behalf of the customer's brand, planning on the social networks covered by the agreement, creative design, image/video production, content publication preparation, publishing through a verified account connection where available, comment/message routing within the scope of permission, and performance reporting.

The exact number of content pieces (posts, Stories, Reels), the periodic calendar, revision rights, response times, included platforms, advertising spend, and delivery format are set in a separate order/package annex. Sample quantities shown on the websites do not in themselves constitute a contractual delivery quota.

Spending of an advertising budget for the customer, opening an independent advertising account, or an automatic booking/order commitment is possible only with a separate explicit approval and the relevant technical activation.

Customer obligations and brand materials

The customer provides accurate information about its own business and the accounts it is authorized to use, and keeps menu, price, service, working hour, reservation, campaign, and contact information up to date. The customer confirms that it has the right to use the visuals, logo, music, and any third-party images, or that it has obtained the appropriate permissions.

The parties determine in the order annex the supply of real photo/video materials on a weekly basis, and the effect of briefs and delayed approvals on the work schedule. Requests to prepare misleading content based on missing or contradictory material cannot be made.

Production and publication approval mechanism

The initial account connection, management/publishing authority, and permission to use any advertising budget are separate from one another. A demo request does not count as publishing authority over the customer's account. Permanent automatic publishing authority is defined separately, by the account's official connection and the publishing principles accepted by the customer.

NEFES's quality control does not replace the verification the customer provides for the brand facts. Menus, prices, health and aesthetic results, third-party images, or campaigns that create a financial commitment are also reviewed separately. The timing and tool for obtaining content approval are set out in the order annex.

Fees, taxes and payment

The basic monthly package of 9.990 TL + KDV (VAT) and additional channel fees shown on the site do not replace the approved order summary; the package, period, and total amount the customer is purchasing are shown separately. The tax rate and amount are clearly stated before payment.

Invoicing, the payment service provider, and any automatic renewal methods are shown in the customer's order. If the payment institution is not yet active, the transaction is not considered 'paid'; the choice of payment institution and the processing of card details are subject to its own contract and security rules.

Term, renewal, suspension and termination

The service start date, initial period, whether automatic renewal applies, the last day for termination notice, account transfer, and closing procedures must be included in the order/contract annex accepted by the customer. The statement 'no commitment' on the general site alone does not define the applicable refund method.

In the event of a material breach by either party, unauthorized use of social accounts, or serious security risk, access restrictions may be applied to the extent necessary; this does not eliminate legal claims based on fault.

Personal data, subcontractors and rights

The roles of the parties in processing the customer's message/comment data are determined according to the data processing annex. NEFES may have different data controller responsibilities regarding its own account, payment, and support data. Cross-border transfers and sub-service providers are also subject to a separate lawful assessment.

The customer's source visuals and trademarks remain with the customer. The platforms, duration, and usage rights under which the final content produced is delivered are specified in the commercial order annex; a separate permission is required for NEFES to use it in its showcase.

Liability, notice and dispute resolution

The delivery schedule may be affected by a service interruption or API limitation of the third-party social network. This does not generally release NEFES from its own fault, its legal liability, or the duty of care it has undertaken in the contract.

Exact follower counts, reach, sales, reservations, or revenue increases are not guaranteed. For matters on which the parties do not agree, Turkish law applies; mandatory provisions on jurisdiction and venue are reserved. Contact: info@nefesajans.com.